Privacy Policy for Fatou Tours Gambia
Last updated: June 12, 2025
1. Data Controller
Fatou Tours Gambia
Sarge’s Hotel Senegambia
The Gambia
Email: info@fatoutoursgambia.com
Phone: +220 7788 261
2. Scope
This privacy policy explains how Fatou Tours Gambia (“we,” “us”) collects, uses, and protects personal data through our website https://www.fatoutoursgambia.com (“Website”) and via direct contact (email, telephone, contact form).
3. Personal Data We Collect
Contact Information
First and last name
Email address
Telephone number
Correspondence (messages, requests, comments via contact form)
Technical Data
IP address
Browser and device details (user agent)
Pages visited on the Website
Newsletter Subscriptions
Email address (when subscribing to our newsletter)
Booking or Quote Requests
Travel preferences
Passport or ID details (only as needed for visa assistance)
Special dietary requirements, medical information
4. Purposes & Legal Bases for Processing
| Purpose | Legal Basis |
|---|---|
| Responding to inquiries and requests | Performance of pre-contractual measures (Art. 6(1)(b) GDPR) |
| Sending newsletters and promotions | Your consent (Art. 6(1)(a) GDPR) |
| Improving and analyzing the Website | Legitimate interests (Art. 6(1)(f) GDPR) |
| Compliance with legal obligations | Legal obligation (Art. 6(1)(c) GDPR) |
| Managing bookings and travel arrangements | Performance of contract (Art. 6(1)(b) GDPR) |
5. Sharing Data with Third Parties
We only share personal data with:
Service providers: hosting provider, email platform (e.g., Mailchimp), Google Analytics, CRM system;
Local partners and guides: solely for execution of your booking/trip;
Government authorities: when legally required (e.g., visa, customs, tax matters);
Social media platforms: if you contact us via Facebook or Instagram, those interactions are subject to their respective privacy policies.
6. International Transfers
Your data may be stored and processed on servers outside the European Economic Area. We ensure appropriate safeguards are in place (e.g., standard contractual clauses) in accordance with Art. 46 GDPR.
7. Cookies & Similar Technologies
Our Website uses:
Strictly necessary cookies for core functionality;
Analytical cookies (Google Analytics) to measure and improve usage;
Functional cookies to remember your preferences (e.g., language selection).
You can manage cookie preferences via our cookie banner or through your browser settings.
8. Data Retention Periods
Contact form submissions & email correspondence: up to 2 years after last contact.
Newsletter data: until you unsubscribe (opt-out).
Technical logs (IP addresses, analytics): up to 1 year.
Booking & passport information: retained according to local legal requirements (typically 5 years for tax and archival purposes).
9. Your Rights Under the GDPR
You have the right to:
Access your personal data
Rectify or update inaccurate or incomplete data
Erase your data (“right to be forgotten”)
Restrict processing of your data
Portability of your data to another provider
Object to processing based on legitimate interests
Withdraw consent (for newsletters)
To exercise these rights, please contact us at info@fatoutoursgambia.com. We respond to all requests within one month.
10. Security Measures
We implement appropriate technical and organizational measures (SSL certificate, firewalls, access controls) to safeguard your data against unauthorized access, alteration, or destruction.
11. Changes to This Policy
We may update this privacy policy periodically. The “Last updated” date at the top reflects the current version.
Questions or Complaints?
Contact us at info@fatoutoursgambia.com or +220 7788 261. You also have the right to lodge a complaint with the Gambian or relevant European data protection authority.